DURING a difficult year Mercedes-Benz Finance, winner of this year’s Business Vans Funder Award, said that customers tailored solutions and advice to keep business moving.
It continued to provide access to its free and dedicated Business Manager Service. Available through the Mercedes-Benz dealer network, it gave customers guidance and support on the best finance solution for their business.
During the year Mercedes-Benz Finance launched a new and flexible funding solution for electric vehicles: eReady Finance. Switching to electric is a big decision for any business and businesses need to understand the full picture.
This includes a van’s capabilities through to the wider infrastructure, the total cost of ownership and the finance options available.
M-B Finance said that many of its customers want to try an electric van and its flexible eReady Finance product helps make this switch with a level of commitment customers feel comfortable with.
This includes: Flexible finance terms available, starting from 12 months A regular review of finance and vehicle options A choice to return the van, replace it with a newer model or renew the finance agreement at a reduced cost at the end of the contract. During an incredibly challenging time, M-B Finance created a flexible workforce, redeploying people to work in a taskforce that solely focused on helping customers to keep their businesses moving.
Aside from this personal level of customer care, it focused on delivering solutions that are available 24/7 as well as remote solutions like ‘click to sign’ allow customers to review and securely sign new agreements electronically.
A digital customer portal, Mercedes me finance, allows customers to manage agreements online, change payment dates, update contact and bank details, make payments or request a settlement quote.